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FAQs

WHEN WILL MY SITE BE ONLINE?
The average time for websites to be online is 3 -4 weeks from your date of purchase.

WHERE IS MY WEBSITE IN THE MEANTIME?
If your site is less than 3 weeks old, your site is most likely still in the production stage. Most likely, if you already owned your domain name prior to getting your site with IMATRIX, your site could be online on a temporary address while we work on modifying your domain. Contact us to To learn if your site is on a temporary address.

If your site has been online and for some reason you can no longer see it,
there could be a few different reasons . . .

      1. Try viewing other websites to confirm you are connected to the Internet.

      2. Next, call a friend who uses a different Internet Service Provider to see if they             can view your site. If they can see your site and you can't - the problem most             likely lies within your ISP (Internet Service Provider).

      3. If no one can view your site, your domain may have expired.
      To learn if your domain has expired, contact us or . . .
      please click the following link or paste it into your address bar:
      www.netsol.com/cgi-bin/whois/whois

HOW DO I SUBMIT CONTENT LIKE PHOTOS OR TEXT FOR THE SITE?

The best way to send us your content is to e-mail it directly to edits@imatrix.com.

HOW DO I GET A CHANGE MADE TO MY WEBSITE?
Simply
e-mail it directly to edits@imatrix.com, with your domain name in the subject line. Your Project Coordinator will confirm these changes with you once they have been made, or contact you if we need to clarify any part of the changes requested.

NOW THAT MY SITE IS UP, WHAT DO I DO?
One of the most important things you can do with your site is promote it! To learn how to effectively drive more traffic to your site, click here. Remember, IMATRIX is here to assist you so please use us as a resource for any Internet related question.

Click Here to visit our Advertsing and Marketing ideas.


Internet Matrix